Virgin Media SoHo ‘Volt’ Promotion Terms and Conditions

 

The following terms and conditions govern Virgin Media’s ‘Volt’ benefits and only form a part of your Virgin Media customer contract where the Eligibility Criteria are met.

 

This Promotion replaces the previous Volt promotion offered by Virgin Media between 11 October 2021 and 11 September 2022. This Promotion has a start date of 12 September 2022. 

 

These terms and conditions are in addition to:

 

• the standard terms and conditions that form part of your agreement for Virgin Media Business Broadband services (available at https://www.virginmediabusiness.co.uk/pdf/legal-documents/VMB-SoHo-SME-StandardTCs.pdf) (the “Virgin Media Standard Terms”);

 

• the O2 Small Business Volt Terms and Conditions which govern the Volt benefits applicable to your eligible O2 Small Biz mobile tariff (available at https://www.o2.co.uk/termsandconditions/business/volt-terms-and-conditions-for-o2-business); and

 

• the standard terms and conditions of your agreement for your eligible O2 Small Biz mobile tariff (available at https://www.o2.co.uk/termsandconditions/business).

 

Please read through these terms carefully.

 

Please note:

 

• Separate contracts apply to your Virgin Media Business Broadband services and the O2 Small Business mobile services and you will be billed separately for these services;

 

• Your contract for Virgin Media Business Broadband services is with Virgin Media Business Limited (“Virgin Media” or “VM”); and

 

• Your contract for your eligible O2 Small Biz mobile tariff is with Telefónica UK Limited (“O2”)

 

For customers who have Volt or have had their Volt order request accepted, Virgin Media reserves the right to change or withdraw the Virgin Media Volt benefits or vary these Virgin Media Volt Promotion Terms and Conditions in accordance with the Virgin Media Standard Terms and Conditions. Otherwise, this promotion may be withdrawn at any time.

 

A. Eligibility Criteria

 

1. In order to benefit from the Volt promotion, you must satisfy the eligibility criteria set out in this Section A (the Eligibility Criteria).

 

2. Customer Status: to benefit from the Volt promotion you must either:

 

a) be a new customer to both Virgin Media and O2 as at the date of your order (meaning that you have no active contract or service with Virgin Media for an Eligible Business Broadband Service or with O2 for an Eligible O2 Small Biz mobile tariff as at such date) (a “New Customer”);

 

b) have no active contract or service with O2 for an Eligible O2 Small Biz mobile tariff, but have an active contract or service with Virgin Media for an Eligible Business Broadband Service with at least six (6) months remaining of your minimum period (an “Existing VM Customer”);

 

c) have no active contract or service with O2 for an Eligible O2 Small Biz mobile tariff, but have an active contract or service with Virgin Media for an Eligible Business Broadband Service with less than six (6) months remaining of your minimum period where you are (i) seeking to renew your Eligible Business Broadband Service for a minimum of a further 24 month minimum period and (ii) requesting to receive the Volt  benefits, but (a “VM Renewal Customer”);

 

d) have an active contract or service with O2 for an Eligible O2 Small Biz mobile tariff but no active contract or service with Virgin Media for an Eligible Business Broadband Service (an “Existing O2 Customer”): or

 

e) before this Promotion starts, have an active contract or service with O2 for an Eligible O2 Small Biz mobile tariff and an active contract or service with Virgin Media for an Eligible Business Broadband Service (“Existing VMO2 Customer”). 

 

3. Order Requirements:

 

a) If you are a New Customer, you must place an order with Virgin Media for an Eligible Business Broadband Service and with O2 for an Eligible O2 Small Biz mobile tariff in each case at any time on or after 12 September 2022 and which are accepted by Virgin Media and O2 respectively.

b) If you are an Existing Virgin Media Customer, you must:

i. have a minimum of six (6) months remaining of your minimum period for your Eligible Business Broadband Service; and

ii. place an order with O2 for an Eligible O2 Small Biz mobile tariff at any time on or after 12 September 2022 but prior to the expiry of the minimum period for your Eligible Business Broadband Service, and which is accepted by O2.

c) If you are a VM Renewal Customer, you must either:

i. enter into a new contract or renewal with Virgin Media for your Eligible Business Broadband Services for a further 24 month minimum period and, at the same of entering into such renewal, place an order with O2 for an Eligible O2 Small Biz mobile tariff, in which case you will be considered a “New Customer” for the purposes of these Promotion Terms and Conditions; or

ii. enter into a new contract or renewal with Virgin Media for your Eligible Business Broadband Services for a further 24 month minimum period and, at any time thereafter, place an order with O2 for an Eligible O2 Small Biz mobile tariff, in which case you will be considered an “Existing VM Customer” for the purposes of these Promotion Terms and Conditions, in either case, on or after 12 September 2022.

d) If you are an Existing O2 Customer, you must:

i. be within contract O2 Small Biz mobile tariff; and

ii. place an order with Virgin Media for an Eligible Business Broadband Service at any time on or after 12 September 2022 but prior to the expiry of the minimum period for your Eligible O2 Small Biz mobile tariff, and which is accepted by Virgin Media.

e) If you are an Existing VMO2 Customer: 

i. If you have previously claimed a Volt benefit, that benefit will remain under its terms and conditions, and will not be affected by this Promotion. 

ii. If you are an Existing VMO2 Customer, and you have not previously claimed Volt benefits, you remain eligible to claim Volt benefits under this Promotion subject to these terms and conditions. 

iii. You may only claim Volt benefits once during the minimum period of your active contract or service with O2 for an Eligible O2 Small Biz mobile tariff and active contract or service with Virgin Media for an Eligible Business Broadband Service. You may not claim additional Volt benefits under this promotion if you have claimed any Volt benefits prior to the date of this Promotion. You may only amend or extend your Volt benefits upon the renewal or extension of your Eligible O2 Small Biz service (where you may claim the O2 Volt benefits under that promotion) and/or your Eligible Business Broadband Service for a new minimum term. 

 

4. Eligible Products and Services: for the purposes of this Volt promotion:

 

a) “Eligible Business Broadband Service” means those of its business broadband services, packages or bundles that Virgin Media may (in its sole discretion) determine to be eligible to receive the Volt promotion from time to time. As at 12 September 2022, the Eligible Business Broadband Services include the services marketed as: 

 

Current Voom packages, eligible for Instant Connect 4G Start-up with either Constant Connect 4G Back-up or, Speed Boost, subject to qualifying criteria:

 

i. Voom 400;

 

ii. Voom 600;

 

iii. Voom 800; and 

 

iv. Voom Gig1, 

 

Legacy Voom packages, eligible for Instant Connect 4G Start-up and Constant Connect 4G Back-up only (but not Speed Boost):

 

v. Voom Fibre 1;

 

vi. Voom Fibre 2;

 

vii. Voom Fibre 3; and

 

viii. Voom 500,

 

and which in each case are subject to a minimum period of at least 24 months. Virgin Media may (at its sole discretion) update, change or withdraw certain services, packages or bundles from the Eligible Business Broadband Services without prior notice to customers. Any update or change to the Eligible Business Broadband Services shall not affect any customer or service that has already received Volt in accordance with this promotion, or its predecessor in respect of Legacy Voom packages, as at the date of such change.

 

b) “Eligible O2 Small Biz mobile tariff” means those mobile plans or services set out in more detail at https://www.o2.co.uk/termsandconditions/business/volt-terms-and-conditions-for-o2-business

 

5. All orders by New Customers or Existing O2 Customers for an Eligible Business Broadband Service that are accepted by Virgin Media (a Qualifying Order) shall be subject to the Virgin Media Standard Terms and the contractual minimum period set out in the order form for the Qualifying Order.

 

B. What is “Volt” and how can you get the benefits?

 

1. If you satisfy the Eligibility Criteria, you will be eligible to have your Virgin Media Qualifying Service ‘Volt’ and receive the following Virgin Media Volt benefits on request, subject to these promotional terms and conditions and paragraph B.2 below:

a) for New Customers (excluding any VM Renewal Customer) and/or Existing O2 Small Customers only, the Virgin Media Business Broadband “Instant Connect 4G Start-up” add-on may be added to your service free of charge (standard price £40 per month charge pro-rated based on installation date). 

And, Either

b) for all eligible customers, the Virgin Media Business Broadband “Constant Connect 4G Back-up” add-on may be added to your service free of charge from the date of activation of the Volt promotion for the duration of your Eligible Business Broadband Service minimum period (standard price £7 per month).

Or:

c) for all eligible customers with Current Voom packages, the Virgin Media Business Broadband “Speed Boost” up to the next tier may be added to your service free of charge from the date of activation of the Volt promotion for the duration of your Eligible Business Broadband Service minimum period (standard tier increase price is £9 per month). The following ”Speed Boost” tier upgrades are applicable:

 

- Voom 400 to Voom 600;

 

- Voom 600 to Voom 800; and 

 

- Voom 800 to Voom Gig1.

 

There is no available ”Speed Boost” on Voom Gig1, which is excluded from this promotion.

 

For the avoidance of doubt, “Speed Boost” is not available on Legacy Voom packages including Voom Fibre 1, Voom Fibre 2, Voom Fibre 3 or Voom 500 packages.

 

2. The Instant Connect 4G Start-up, Constant Connect 4G Back-up and Speed Boost add-ons are each subject to availability and Virgin Media’s serviceability and eligibility checks. No cash or other alternatives will be provided where such add-on(s) are not available or a customer is unable to receive them.

 

3. The O2 Volt benefits are governed by the terms of your separate contract with O2 (available here), which includes an explanation of which O2 Small Biz mobile tariffs are eligible for being supercharged with Volt, what are the O2 Volt benefits and the steps which need to be taken to receive the O2 Volt benefits. Please contact O2 regarding any queries relating to the Eligible O2 Small Biz mobile tariff(s) or the O2 Volt benefits.

 

4. In order to claim the Virgin Media Volt benefits, customers meeting the Eligibility Criteria must contact Virgin Media Customer Services and request your Eligible Business Broadband Service be supercharged with Volt. At that time, you must tell us which one of the optional benefits in accordance with paragraph B.1 you are choosing to take. From that time, you will not be eligible for the other benefit not selected in accordance with B.1. For New Customers and/or Existing O2 Small Business Customers, you may request your Eligible Broadband Service be supercharged with Volt at the time of submitting your Qualifying Order. Virgin Media shall use its reasonable endeavours to apply the Virgin Media Volt benefits as soon as reasonably possible following your request for Volt and Virgin Media’s validation that the Eligibility Criteria have been satisfied.

5. If your Qualifying Order is supercharged with Volt under this promotion, the additional terms and conditions set out in the Virgin Media Standard Terms relating to Instant Connect 4G Start-up (if applicable), with either the Constant Connect 4G Back-up, or the Speed Boost, shall also apply to your Qualifying Order.

6. If you are an Existing VM Customer and you have added the Instant Connect 4G Start-up, with either the Constant Connect 4G Back-up services, or the Speed Boost, to your account prior to the date of your VM Volt benefit request, we shall cease billing you for such add-on(s) from, and shall refund any pre-paid amounts (on a pro rata basis) for the period after, the date your request is accepted in your next billing cycle.

7. If you cancel your Eligible O2 Small Biz mobile tariff within 14 days of (a) you receiving your O2 SIM following you purchasing an Eligible O2 Small Biz mobile tariff or (b) you re-contracting to an Eligible O2 Small Biz mobile tariff at the same time as purchasing a Eligible Business Broadband Service, you will become ineligible for your Virgin Media Volt benefits. Virgin Media reserves the right to remove any applicable Virgin Media Volt Constant Connect 4G Back-up or Speed Boost add-on, or to begin invoicing you for such add-on from the date of cancellation of your eligible O2 Small Biz mobile tariff at Virgin Media’s then prevailing rate for such add-on until such time as the add-on is cancelled by you in accordance with the Virgin Media Standard Terms.

8. If you subsequently cancel your Eligible O2 Small Biz mobile tariff after the 14 day period referred to in Section B.6 above, your Virgin Media Volt benefits may be lost when you next re-contract to Virgin Media’s services.

9. If we remove your Virgin Media Volt benefits in accordance with our rights in Sections B.6 or B.7 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. Save for Sections B.6 and B.7 above, your Virgin Media services are entirely unaffected by the cancellation of O2 services.

10. You may be required to upgrade or swap your equipment in order for us to provide your Virgin Media Volt benefits. If this is the case, we will let you know and facilitate an equipment swap. Should you not agree to the equipment swap or fail to return your existing equipment we may not be able to provide you with your Volt benefits.

 

C. General

 

1. The offer only applies where there is sufficient capacity on the Virgin Media network. All Qualifying Orders subject to survey and serviceability checks.
 

2. Offer cannot be used in conjunction with any other promotion or offer. One offer per Qualifying Order only. Offer is not transferable. No cash or other alternatives.

3. Incomplete Volt benefit requests or applications that are not in accordance with these promotion terms, fail to meet the Eligibility Criteria or the benefit request instructions will be rejected.

4. Virgin Media reserves the right to withdraw this promotion at any time and without notice, or to refuse any order where it thinks you or any order does not qualify. In the event of unforeseen circumstances, Virgin Media reserves the right to substitute the Virgin Media Volt benefits for an alternative of equal or greater value. In the event of any dispute the decision of Virgin Media is final. No correspondence will be entered into.

5. Offer valid, in respect of New Customers or Existing O2 Customers, on all Qualifying Orders placed by you at any time on or after 12:01am on 12 September 2022 and, in respect of Existing VM Customers, on all Volt requests made by you by you at any time on or after 12:01am on 12 September 2022 and that satisfy the Eligibility Criteria.

6. Virgin Media will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

7. Virgin Media’s decision is final with regard to all promotional matters.

8. By participating in the promotion and requesting your Virgin Media Volt benefits, you will be deemed to have accepted and be bound by these promotional terms. These promotional terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the promotional terms.

9. Data Protection: By participating in the Volt promotion, you consent to the transfer of your, or your employee’s, personal data to the Data Controller and the use of their personal data for the purposes of the administration of this promotion and any other purposes to which you have consented. Your, and your employee’s, personal details will at all times be kept in accordance with our Privacy Policy, which can be found here Privacy Policy | Virgin Media Business.

 

10. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.