APPLICATIONS
CUSTOMER CALL MANAGEMENT
Customer satisfaction is on the line
More businesses are competing primarily on the basis of customer service. If you need to dial up your differentiator, we’ll support you with high quality customer call management, from Presentation Numbers to Call Centre Solutions.
Our Presentation Numbers option is great if you’re a smaller business who’d like to offer your customers a freephone number or a non-geographic number. Call Centre Solutions provide the platforms you need as a call centre to manage and route your calls. We offer two platforms. IN offers basic number translation and reporting. ECT is suitable for larger call centres and has greater in-built flexibility.
Get in touch
Discuss your needs with our dedicated team
Explore Virgin Media Business' call management solutions
PRESENTATION NUMBERS
Create a central point-of-contact for your customer with a non-geographic number that can be routed to wherever you want it.
Great for any size business or organisation.
CALL CENTRE SOLUTIONS
Our inbound and cloud contact centres are designed to facilitate (and take the frustration out of) phone calls between your customers and your team.
Great for larger businesses and organisations with a call centre.
Further information to download
Solutions to support your customer call management...
Ways to get connected
Connectivity
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Applications
SECURITY
SOLUTIONS
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Our Services
ADVISORY
& DESIGN SERVICES
Our consultants are ready to advise your on getting the best out of your business.
INSTALLATION
& TRAINING SERVICES
Ideal if you’re ready to design and implement a new digital platform or solution.
MANAGED
LAN SERVICES
Our Managed LAN Services can help boost productivity and minimise downtime.
