Customer Contact Solutions

Whether it’s to ask a question or lodge a complaint, customers need to feel satisfied that they’ve received the best possible service at the beginning, during and at the end of a call. Our inbound and cloud contact centres are designed to facilitate (and take the frustration out of) phone calls between your customers and your team.

They work on two platforms. The first and simplest, is the IN platform, which does basic number translation and reporting. By re-routing non-geographic numbers (e.g. 03, 0845, 0800) to geographic numbers, your customers won’t know — and don’t need to know – that they may be calling another country. And they certainly won’t be paying long distance charges for it.

The second platform is called ECT and is more suitable for bigger call centres, simply because there’s more flexibility built into it. With ECT, you can decide when and where your non-geographic numbers are rerouted, which is ideal if you’re running a time-sensitive promotion for example. You can also divert a particular number to a specific person or team for a certain period of time. Perhaps your weekday hours and staff are different than at the weekend.

08009530180

The simplest platform, with basic number translation and reporting

Improve communications with your customers with multi-channel interactions
Better understand and manage incoming voice traffic with in-depth statistic report
Minimise routing by giving customers easy-to-remember numbers to call

Suitable for bigger call centres that need greater in-built flexibility

Improve communications with your customers with multi-channel interactions
Better understand and manage incoming voice traffic with in-depth statistic reports
Minimise routing by giving customers easy-to-remember numbers to call