Instant Connect with our 4G start-up dongle service is a product that provides you with temporary internet connectivity via 4G, while you wait for your Business broadband product to be connected.
 
Constant Connect with 4G broadband back-up service is a product that provides a backup connection that can be used for internet connectivity if your business broadband ever disconnects. It will autofailover to the backup connection. When activated, the backup connection will send a message to our Faults team, who will then proactively work on the fixed broadband issue. The customer will be contacted to confirm that we are working on their problem.

Instant Connect with our 4G start-up dongle service is pro-rated according to how long the connection is in place. For example, 30 days use would be £40. Our sales team will be able to give you further guidance on the costs associated with this service.
 
Constant Connect with 4G broadband back-up service is £7 per month, and is tied to the broadband contract. If you only have six months left on your broadband contract, you will to need to re-sign to a new contract to purchase Constant Connect service.

If you purchase a Voom Fibre broadband and phoneline bundle, Constant Connect is included in the price. Check out our bundle packages here.

If the fixed broadband completely cuts out, and loses connectivity to the local CMTS (Cable Modem Termination System), which provides data connectivity to the customer, then the Constant Connect with 4G broadband back-up will automatically start.

When the broadband connectivity is restored, Constant Connect will switch off, and the router will auto failover back to the fixed broadband connection.

In both instances, (for Instant Connect or Constant Connect), a Hitron router, SIM card, USB stick, and USB extension cable are delivered to provide these services. Instructions are included to enable the customer to self install.

Instant Connect with our 4G start-up dongle service can be purchased by customers taking any Voom Fibre broadband product, and also Essential Business Internet.

Both broadband only & bundle customers can be offered Instant Connect with our 4G start-up dongle, but should be aware that this is providing internet connectivity only.

Constant Connect with 4G broadband back-up is available to Voom Fibre broadband customers. It is available for all IP broadband customers. For static IP customers, the Constant Connect connection will retain your static IP addresses via Back-up. Dynamic IP customers will use a dynamic IP address over Back-up. IP connection only over 4G for both Dynamic or Single and Multiple Static IP customers.

Constant Connect is included in the price of all of our Voom Fibre broadand and phoneline bundles. Or it can be purchased to Voom Fibre broadband only customers for a fee of £7 per month. Bundle customers should be aware that Constant Connect will only support their broadband service. It will NOT back up their voice service.

No. Our Faults team will get a notification when your Constant Connect with 4G broadband back-up connection activates. We will then notify you that we are working on your connection issue.

If fixed broadband connectivity is still present, though perhaps slower than the advertised speed, the Constant Connect connection will not kick in. This is because Constant Connect only autostarts when a complete loss of connection occurs. 

If the router is being used as a modem with dynamic IP, the Constant Connect will not work.

Customers experiencing slow connectivity should contact Faults on 0800 052 0800, choosing option 3.