ENTERPRISE
REACH NEW AND LOYAL CUSTOMERS
Serve them the way they prefer
Most consumers want to be served through the channel that suits them best; online or in store. But they can be choosy when it comes to service. If a website is not fast, transparent and simple, they could simply switch at the click of a button.
The channel shift trend exists in the Public Services space as well. The Public Sector is seeing the challenge of austerity exacerbated by the fact that many citizens are seeking to access front line services through digital channels – via their smartphones or tablets, rather than on the telephone or in an office.
This presents a great opportunity for organisations to develop how they serve customers while improving their cost to serve model.
- Explore new ways of communicating with your customers
- Make contact with digital savvy consumers and businesses
- Ensure your frontline digital services are robust and effective
- Exploit customer relationship management solutions (CRM)
Get in touch
Discuss your needs with our dedicated team
Communication solutions, whatever
you're trying to achieve...
- Refresh your core IT infrastructure
- Build your capability for analogue switch off and a digital future
- Support smooth transition to new operating models
- Sharpen your competitive edge through digital innovation
- Support Bring Your Own Device (BYOD) practices
- Improve connections for staff working from remote locations
- Support telemetry and remote monitoring of equipment
- Set up flexible satellite offices
- Control and track the data coming into and out of your organisational walls
- Ensure a robust approach to data storage
- Create a secure end-to-end security strategy
- Maintain the security of your devices, networks and connections
- Make cheaper calls with Voice over Internet Protocol (VoIP)
- Cut your operational costs by sharing resources
- Explore cost efficiencies of the Cloud
- Benefit from labour saving applications
- Enable your team to easily share applications and data
- Promote security of systems and data
- Ensure security of sensitive and customer data
- Share network resources (and costs) across regions and teams
- Explore new ways of communicating with your customers
- Make contact with digital savvy consumers and businesses
- Ensure your frontline digital services are robust and effective
- Exploit customer relationship management solutions (CRM)
Virgin Media Business solutions to support channel shift
Services to support your business
Installation and training
Our experts will help you design the best solution for your network.
