Just Joined Us?

To start with, you’ll receive a welcome call from one of our Order Managers. After introducing themselves, they’ll check all your order details to make sure everything is  correct. They’ll also confirm your site details and access contacts, just in case any preparation work needs to happen before your order is installed. 

Once the planning work has taken place, they’ll contact you again to confirm your installation date.

Our Installation Engineers will talk you through everything, connect your services and check everything is working in line with your original order before they leave.

Your Order Manager will be with you every step of the way and stay in regular contact with you.  They’ll include their contact details on any correspondence with you, so you can always call them directly if you need to.

There are a variety of payment methods available but Direct Debit is the easy way to pay your bill & manage your account. 

Other alternative options are Credit/Debit Card, BACS and Cheque.

Aside from any new installation charge(s), your first bill may well be higher than subsequent bills.  This is perfectly normal because each new service that’s installed will be pro-rated, so that the service falls in line with a billing period.

The billing period is determined by the date your invoice is produced.  So, if you’re billed monthly, the first invoice you’ll receive will bill a part period and also a full month. 

This is also the same for quarterly or annual billing. Your next invoice and all future ones will bill for the appropriate time period (one month).

We’ve created a handy Bill Explainer, so if you need any help understanding your bill and the charges on it, please click here.