Setting up a wireless connection
Select your router to find out how to set up a wireless connection
Hitron Chita
Activating your WPS push-button
By default, your WPS push-button will be switched off. To activate it, you will need to use your GUI until the new firmware is available.
Get started by following the steps below:
Step 1: Browse to 192.168.0.1
Step 2: Enter your Username and Password (available on the back of your modem)
Step 3: Go to WIRELESS
Step 4: Go to 2.4G and Toggle WPS ( ON/OFF ) to ON
Step 5: Go to 5G and Toggle WPS (ON/OFF ) to ON
Step 6: Save Changes
You’ll need 2.4GHz and 5GHz.
Connecting a wireless device
Step 1
Bring your device into the same room as the Hitron router. This will give you the strongest wireless connection. (Don’t worry, once it’s connected you can move around the office.)
Step 2
Select your wireless network from those available. Open the wireless settings or Network Manager on your device, then select your wireless network.
Depending on the type of device, one or two WiFi network names (SSID) will appear and will be something like VM2XXXXX and/or VM5XXXXX. Your WiFi network names (SSID) can be found on the label on the back of your router. We recommend you connect to the 5GHz SSID if your device is compatible (if your device isn’t compatible it won’t show you this option).
Step 3
Enter the password (passphrase) for your network when asked. You can also find this on the back of your router.
That’s it! Your device should now be connected.
If you’ve chosen to take advantage of one of our multi-static IP address options (e.g. 5 or 13 static IP addresses), in addition to the VMB supplied Hitron router, you will require a customer provided router to enable WiFi capability.
Super Hub
Check the device's connection status
To check the device connection status, first log into the Super Hub management application and select the left-hand button ‘Wireless Network Settings’.
The following section headings are displayed:
Wireless
On / Off.
Security mode
It is recommended that the WPA auto option is selected as this gives good security and is supported by the majority of connecting devices. Other options are available.
SSID (Service Set Identifier)
This is the name for your wireless network. You can leave it as the default, or you may prefer to change it to something more meaningful for your installation. This is ‘On’ by default. Selecting ‘Off’ will disable the wireless functionality.
Passphrase
You’ll find this on either on the side, or underneath of your Super Hub. Please take a few moments to change your passphrase from the default 8 character one that is shown on your router.
We recommend that you create a strong passphrase, made of at least 12 characters with a mix of upper and lower case letters, numbers and special characters, such as @, #, $.
Channel
The unit will automatically scan and set itself to the best available wireless channel. You can change this to use a channel you may wish to use. This can be of benefit where there are intermittent interruptions from other devices or appliances, such as microwaves or DECT phones in the surrounding area.
Wireless Band Settings
The radio buttons allow you to switch between 2.4GHz and 5.0GHz modes. 2.4GHz is the best setting for compatibility with older devices, 5.0GHz will give the best wireless performance but only where your wireless devices support this mode.
How to configure wireless devices
Activating your WPS push-button
There are a number of ways to configure wireless devices. If the target device supports WPS then the WPS button(s) or WPS PIN can be used. If the device does not support WPS but does support one of the Wi-Fi standards IEEE 802.11b, g or n then it can still work with the Super Hub. In this case you will need to use either the device network adapter set-up or the device operating system to enter:
- The SSID
- The security mode
- The passphrase
How do you add a WPS client device?
There are two ways to connect a WPS client device to the Virgin Media Business Super Hub. These are:
- Pairing by use of the devices WPS button(s)
- Pairing by entering the WPS PIN codes into the two devices.
The first of these will work if both devices each have a WPS button. Don’t worry if you have a PC that doesn’t support wireless networking – you can still connect if you have a spare USB port, using a wireless USB adapter. A compatible WPS adapter will have a ‘sync’ button. To pair (or connect) the devices, press the large illuminated button on the front of the Super Hub and hold for 5 to 8 seconds. Then, press the corresponding button on the device to be connected and hold for 5 to 8 seconds. The light behind the button on the Super Hub will return to a steady blue colour when the connection is successfully established. **
** Please note you’ll need to do this within 2 minutes, otherwise it will timeout and you’ll need to repeat the process.
Check the connection by opening a browser window on your device and accessing another local device or external web site such as: http://www.virginmediabusiness.co.uk.
How do you connect a PC using the WPS PIN?
To connect a PC using the WPS PIN code, which is useful if you’re not physically close to the Super Hub, do the following:
- Log into the Super Hub ‘User Interface’ as described previously, then navigate to the ‘Advanced Setting Menu’ from the overlay ‘User Interface’
- Select the ‘WPS Settings’ option from the Wireless menuNote: This cannot be used in routed sub-net mode as DHCP is switched off.
Super Hub 2ac
Where to find WiFi network settings
The sticker on the base of your Super Hub 2ac contains the information you need to make a wireless connection. Here are the key bits explained:
1. WiFi network name (SSID)
This is the network name broadcasted by your Super Hub 2ac. You need to select either 2.4GHz or 5GHz network name (if shown) from your computer or device’s wireless manager to connect wirelessly. The Super Hub 2ac has a dual concurrent WiFi feature.
2. WiFi Password
This is the WiFi Password (or security key) you will be prompted to enter after selecting your WiFi
network name (SSID).
3. Settings page
Enter this web address into your browser to change settings, such as your WiFi network name or WiFi Password.
How to add a new wireless device
There are two ways to connect a wireless device to your Super Hub 2ac. Either follow the simple WPS push-button method, or follow the manual method depending on your operating system e.g. for Windows Vista
Simple WPS Push-button method
Manual method
Here are instructions for your computer's own operating system
Windows 8 set up
Step 1:
From the Start menu move your mouse cursor to the top right or bottom right corner of the Start screen. A sidebar with five icons will open.
Step 2:
Click the icon at the bottom of the side-bar and the settings panel will open..
Step 3:
Click the Available icon to show a list of WiFi connections available.
Step 4:
Depending on the type of device, one or two Virgin Broadband WiFi networks (also known as SSID) will appear and will be something like VM123456-2G and/or VM123456-5G. We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). See page 19 for more information.
Click the network name and then click Connect.
If you don’t see these in the list, click Flight Mode to On and then Off to scan again for available wireless networks.
Step 5:
Tick Connect automatically and click Connect if you want this to be your default wireless connection. Otherwise just click Connect.
Step 6:
Finally, you’ll be asked to enter the Network Security Key (WiFi Password) for your Super Hub 2ac. This is printed on the base of the unit. Once entered, click Next (or click Next and just press the WPS button on the front of the Super Hub 2ac). That’s it! You should now be connected.
Windows 7 set up
Step 1:
First locate the wireless network icon in the system tray on the bottom right hand corner of your screen.
Step 2:
Right click on the icon to show a list of wireless network connections available.
Depending on the type of device, one or two Virgin Broadband wireless network connections (also known as SSID) will appear and will be something like VM123456-2G and/or VM123456-5G.
We recommend you connect to the 5GHz wireless network connection if your device is
compatible (if your device isn’t compatible it won’t show you this option).
Click the network name and then click Connect.
Note: If you don’t see your connection, try clicking the double arrow in the top right corner of the menu to scan again for available wireless networks.
Step 3:
Next, you should be prompted for the security key or passphrase. This is printed on the base of your Super Hub 2ac.
Enter the security key and then click Connect. To hide the security key on the screen as you type it, tick the box Hide Characters.
That’s it! You should now be connected.
Windows Vista set up
Step 1:
Locate the wireless network icon in the system tray on the bottom right hand corner of your screen. Right click and select connect to a network
Step 2:
You should now see all the available wireless networks. Depending on the type of device, one or two Virgin Broadband wireless network connections (also known as SSID) will appear and will be something like VM123456-2G
and/or VM123456-5G. We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). See page 19 for more information.
Click the network name and then click Connect.
Note: If you don’t see your connection, try clicking the double arrow in the top right corner to scan again for available wireless networks.
Step 3:
Next, you should be prompted for the security key or passphrase. This is printed on the base of your Super Hub 2ac.
Enter the security key and then click Connect. To show the security key in the screen as you type it, tick the box Display characters.
That’s it! You should now be connected.
Windows XP set up
Step 1:
Locate the wireless network icon in the system tray on the bottom right hand corner of your screen. Right click on the icon and select View Available Wireless Networks.
Step 2:
You should now see all the available wireless networks. If you don’t see any wireless networks listed, click on Refresh network list on the left hand side.
Depending on the type of device, one or two Virgin Broadband wireless network connections (also known as SSID) will appear and will be something like VM123456-2G and/or VM123456-5G.
We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). Click the network name and then click Connect.
Step 3:
Next, you should be prompted for the network key. The default network key is printed on the base of your Super Hub 2ac.
Enter the network key (passphrase) and then click Connect. You may need to re-enter your network key (passphrase).
That’s it! You should now be connected.
Mac OS set up
Step 1:
First click the AirPort wireless icon in the top right of the screen, near the clock. If you don’t see this icon, you’ll need to connect to your wireless router via Apple > System Preferences > Network > AirPort or, on older
Macs, via Applications > Internet Connect. Your router should appear in the list asVM123456-2G and/or VM123456-5G. The actual network name (known as the SSID) can be found on the base of the Super Hub 2AC.
Step 2:
Click the network name. If you have the option of ‘2G’ which is 2.4GHz, or ‘5G’ which is 5GHz, we recommend that you select ‘5G’. You should then be prompted for the password. The default password (passphrase) can be found printed on the base of your Super Hub 2ac. Then click OK.
That’s it! You should now be connected.
Hitron CGNV4
Activating your WPS push-button
By default, your WPS push-button will be switched off. To activate it, you will need to use your GUI until the new firmware is available.
Get started by following the steps below:
Step 1: Browse to 192.168.0.1
Step 2: Enter your Username and Password (available on the back of your modem)
Step 3: Go to WIRELESS
Step 4: Select WPS & SECURITY
Step 5: Toggle WPS to ON
Step 6: Save Changes
You’ll need 2.4GHz and 5GHz.
Connecting a wireless device
Step 1: Press and hold the round WPS button until it flashes.
Step 2: Open your device’s Network Manager, or find the WPS button on your device. Make sure you do this within two minutes of the button flashing. If you can’t find it, follow the manual method, or check your device’s user manual