Business phone line over broadband user guide

Send incoming calls to another number of your choice, or to Voicemail. You’ll be charged for calls diverted to another number (see your tariff plan for details). Calls diverted to Voicemail will not be charged.

How it works

1.             Call us to set it up for the first time. You can then manage it yourself.

Note:

1.      If you’ve got Call Waiting activated, calls will only be diverted if you’re on the phone and a call is already waiting.

2.      Diverts calls if nobody answers, if your broadband router is powered down or if it has no access to the network.

Place an answered call on hold temporarily.

How it works

When you’re on a call, press /Recall on your phone to switch on and off of hold.

Note: You can’t use Call Hold with either the Conference Call or Call Waiting features activated.

Know when another caller is trying to get through to you. You’ll hear a gentle beeping sound, so that you can choose whether to take the new call or not.

How it works

1.             Call us to get the feature set up, then manage it yourself

2.             To turn on call waiting, dial * 43 #

3.             And to turn it off, it’s # 43 #

4.             You can check if it’s switched on by dialling * # 43 #

5.             When you hear the call-waiting beep, you can hang up and answer the new call. Or press /Recall on your phone to put the existing call on hold and pick up the new one.

6.             It’s then /Recall to switch between calls

Note: With Call Waiting switched on, incoming calls will only be diverted to another number or go through to Voicemail if you’re already on a call with a second call also already waiting.

If you have a handset that supports caller display, you can see the number of the caller before picking up (unless they have withheld their number).

If you change your number (eg if you move premises or change provider), you can set up a message to let callers know, and even connect them with your new number.

How it works

1.             Call us to set it up

2.             When somebody calls, a message will play, telling them your new number

3.             The message will play for a fixed period, usually three months

Quickly find out which features are set up on your phone and which ones you could enable. Dial * # 001 # and listen to the message.

Bring up to 10 people together on the same call.

How it works

1.             Call the first person

2.             Once they’ve answered, press the /Recall button on your handset

3.             When you hear a dial tone, call the next person

4.             When the second person answers, press /Recall to connect the two calls

5.             To add more people, press /Recall, wait for a dial tone and repeat the process

Note: Whoever starts the call pays for the call, and when they hang up the call will end for everyone else.

Send incoming calls to another number if, for whatever reason, you can’t access your office or business phone line for a while, eg because of a fire at your office.

How it works

1.             Call us to tell us the alternative number and set up the divert

2.             All incoming calls will go through to the new number, until you call us to remove the divert when office back to normal

Set the rule to distribute incoming calls on your business phone lines. You can choose to have two or more of your phone lines ring at once, or ring one after another in a set order.

How it works

1.             Call us to activate and set up. There are various options for how calls can be distributed, and we’ll talk you through these when you call up

2.             Once set up, when your main phone number is called, the phone lines will ring in the pattern you’ve chosen

3.             The call is taken at the phone that answers first

Note: Your call distribution pattern will only work when the lead phone number for the group is called. It won’t activate if any of your other business phone lines are called directly.

Using hunt groups with Voicemail

For Voicemail to work properly for a Hunt Group setup, you’ll need to set it up for the main number in the group. Only the main phone number in the group can access the Voicemail inbox by dialling 1571.

Find out the number of your last incoming call, either answered or missed. Just dial 1471 and listen to the recorded message.

Automatically dial the last number that called you.

Press the /Recall button on your handset, or dial * # 1 to call.

Choose how your number displays to people you’re calling.

How it works

1.             By default, your number will be shown to everyone you call

2.             To withhold your number on certain calls, dial 141 before the number you’re calling

3.             To withhold your number on all calls, you’ll need to phone us to set it up

4.             If you’ve set your number to be withheld on all calls, you can override it on a per-call basis and show your number by dialling 1470 before the number you’re calling

Important: hidden but traceable

If you choose to withhold your number, we hide your display number from the person you’re calling. But your network number can still be seen by us and other phone providers, so calls can still be traced. The network
number is also used by emergency services to identify a caller’s location in the event they cannot speak.

Programme up to 90 phone numbers you dial regularly and call them quickly by dialling a short code.

How it works

1.             Call us to get Quick Dial activated.

2.             Use any number between 10 and 99 as a short code for a phone number. And manage it all from your phone.

Use your phone as an alarm clock. Set the time for your reminder and your phone will call you with a recorded message.

How it works

1.             Call us to get the feature set up, and then manage it yourself.

2.             If you don’t enter the time for the reminder, you’ll be prompted with your options.

3.             To check what alarms have been set dial * # 55 #

4.             To cancel all alarms its # 55 #

Never miss a business call again. Your callers can leave a message if there’s no answer or the line is busy.

·      Check your messages from any phone using your Voicemail PIN

·      Up to 30 messages saved in your inbox

·      Stores played messages for 14 days, unplayed for30 days

How it works

1.             Manage Voicemail settings by dialling from your handset:

2.             If you have a message waiting, you’ll hear an interrupted dial tone when you pick up the phone

3.             To listen to your messages, dial 1571.

4.             You can check your Voicemail inbox from another phone (e.g. your mobile if you’re out and about). Dial the number of the line you want to check the inbox on. When the Voicemail message starts to play, press
* followed by your Voicemail PIN and follow the instructions.

When you’ve got several lines, it can be handy to check the number of the phone you’re using. It only takes a few seconds – dial 17070 and listen to the message.