Dedicated internet access guide

To transfer a domain away from Virgin Media Business to another provider we need the registrant owner of the domain to complete our ‘Transfer Away’ form.

You need to send all your DNS requests (new domains, changes, transfer to or from Virgin Media Business) on a special form, which we’ll send you if you email domainmanagement@virginmediabusiness.co.uk

Please fill in all fields unless marked optional. Unfortunately we have to return Incomplete forms which can delay the request until a complete form is provided.

Please send your completed form to domainmanagement@virginmediabusiness.co.uk

To transfer a UK domain away we need to have the TAG of your new Registrant Agent. With this TAG we can then change authority to them.

Non-UK Domains i.e.  .com, .org etc ( gTLD’s )
Non-UK domains are handled differently.

First, Virgin Media Business needs to unlock the domain. You then need to contact your new Registrar and have them request transfer from us. This is an automated function whereby an email is sent to the administrative contact on the WhoIs information. In some cases, this may be Virgin Media Business, but it can also be a contact within your own company.
 
You can find this information by carrying out a WhoIs search at: http://www.enom.com/domains/whois.asp

We need to be made aware of the new Registrar’s company name so we can authorise the transfer. Please also make sure that:
 

• The current domain owner's (Administrative contact email) is valid and can receive the domain transfer request
• The domain is in ACTIVE status. (Not on hold due to payment owed for a previous registration period ) |
• Domain is a .com, .net or .org, .info, .biz, .us
• Domain is at least 60 days old
• Domain has not been transferred in the last 60 days
• The existing Registrar does not have the name locked for either non-payment or at the end user’s request
• Domain name is not in dispute.
• You should also bear in mind that DNS entries are removed from our name servers 28 days after domains are transferred.

Please indicate on your DNS change form any changes to your DNS entry and also state if this is an addition or a deletion of an entry.
You need to send all your DNS requests (New Domains, Changes, Transfer to or from Virgin Media Business) on a DNS changes form, which we’ll send you if you email domainmanagement@virginmediabusiness.co.uk.

Please fill in all fields unless marked optional. Unfortunately we have to return incomplete forms which can delay the request until a complete form is provided.

Please send your completed form to domainmanagement@virginmediabusiness.co.uk.

To transfer a UK domain away we need to have the TAG of your new Registrant Agent. With this TAG we can then change authority to them.

We automatically provide free use of our Name Servers for domains hosted by us. If you need alternative Name Servers please indicate this on your DNS form.

MX records specify a mail server that all mail to your domain is sent to. We require the name of the server (i.e. mail.virginmediabusiness.co.uk), the IP address and the Priority.

The Priority specifies which mail server is tried first when you are sent mail. The lower the number, the higher the priority. Standard practice is to use values of 10 working up - see the example below. The priority 10 entry will be the number one choice and, if it can’t be reached, then priority moves to the next highest number. In this case the Priority 20 entry.

It is important to have more than one mail server, to accept mail if your primary server is down. If you only have one mail server, we can provide a back up service to help you.

If there’s a breakdown, we’ll store your mail until your primary server is back in service. Once your primary mail server is working again, we’ll automatically send the emails to you at set intervals starting at two minutes and doubling until it reaches eight hours.

After this time the mail server will attempt to resend the mail every eight hours. If after seven days the mail has still not been sent due to your primary mail server still being down it will drop any mail older than seven days. You can ask for this service on your DNS change/request form.

Address or 'A' records

Address or “A” records map a hostname to its numerical IP address

Canonical name or 'CNAME' records

A CNAME record makes one domain name an alias for another. They are used to allow a machine to be known by more than one host name as below:

Reverse DNS (rDNS) is a way of resolving an IP address into a domain name, just as the domain name system (DNS) resolves domain names into associated IP addresses.

One of the applications of reverse DNS is as a spam filter. Here's how it works. Typically, a spammer uses an invalid IP address, one that doesn't match the domain name. A reverse DNS lookup program inputs IP addresses of incoming messages to a DNS database. If no valid name is found to match the IP address, the server blocks that message.

Reverse DNS (rDNS) /PTR Records are required if you are using a mail server on your site to send mail.

An example of a rDNS entry is for 194.117.133.136 which translates to mail2.cableinet.net which is an Virgin Media Business mail server.

For us to set up your rDNS we need to know the Public IP address that is assigned to your server and also the ‘A record’ it’s going to be assigned to.

Mail forwarding is only available if you don’t have a mail server of your own and you send such small volumes of mail there’s little point in setting one up.

Unfortunately, we don’t have the resources to support customers who do operate their own mail servers using it as a ‘smart host’. This is where their mail server is configured to send all mail, regardless of the destination, to relay. So we’ve put a limitation in place to only allow a maximum of 100 emails a day.

Access to the mail server for forwarding will only be enabled if you fit into the above criteria.