WIFI IN AIRPORTS

Our WiFi powers 32 UK airports, including Heathrow, and its 75.5 million passengers each year.

Whether they’re flying for business or pleasure, people expect to travel comfortably, simply and safely and WiFi now plays a huge part in all of this.

But an airport’s also a unique environment for WiFi. User volumes are higher here than almost any other venue; at Heathrow around 60,000 people are connected at any one time. And there are no real peak times – every hour is rush hour.

Every traveller carries a collection of WiFi-enabled devices. And rather than stopping at the airport doors, the need to stay up-to-date with the latest news at work, in sports or on the other side of the world is amplified. Connectivity is essential – it’s one of the first things people look for when they arrive at the airport. 

Step into London’s Stansted Airport and look around – so much of what you’ll see depends on a reliable connection. Whether it’s a connected self-service check-in kiosk or the handheld ticket scanner used by staff in the departure lounge, everything’s connected to a wider network. That’s true for every flight hub in the UK and across the world.

Remove this connectivity for just five minutes and a modern airport would struggle to cope. It’s utterly essential.

Airports require specialist infrastructure and expertise. That’s why 32 airports in the UK chose Virgin WiFi, for both their public spaces and behind-the-scenes corporate operations.

We’ve provided and maintain the systems at Heathrow, Stansted, Manchester, Luton and Edinburgh, to name just a few. As well as the airports themselves, VIP lounges such as British Airways, Qatar and Emirates trust us to provide the WiFi service for their most important customers.

Our WiFi experts have levels of experience and specialist skills that nobody else in the country can match – and your staff and customers can call them 24/7.

We also monitor systems remotely and can fix certain faults immediately, without having to send an engineer.

Because we’ve been working in the aviation sector for more than 15 years, we know how important the Airport Service Quality (ASQ) measure is and the role WiFi plays in it. And our team have Airside passes so we’re uniquely placed to help you.

¹ On Device research, Post PC Era: In the retail environment