Giacom

Giacom is the only provider of comms, cloud, hardware and billing through one platform, Cloud Market. This gives its Channel partners unrivalled access to a comprehensive range of technology products and services, all in one place. Giacom strives to provide simplicity in a highly complex and competitive market, delivering their wide-ranging services to their 6,000 reseller partners in the quickest and most accessible way. While Giacom has a focus on digitally automated services to help achieve their goal, along with software tools and enablement services that their partners can take from them, they need transparency around their capability. The risk of not providing this could mean losing partners to competitors – so first impressions count. It also means that commercial flexibility and partnerships that foster innovation are vital.

With the intention of overcoming their challenges in 2024 and beyond, Giacom sought our continued support. We provide Giacom with a bespoke commercial framework and service wrap, as well as a best-in-class digital experience, and a roadmap for ongoing, proactive improvements that allow them to best serve their partners.

To ensure the success of our National Ethernet (NE) products, Dedicated Internet Access (DIA), National High Capacity Services (NHCS) and future product roadmap that we deliver, we conduct regular face-to-face interviews, delivery workshops and quarterly reviews – providing much-needed transparency and a clear sense of collaboration on network investments.

Giacom also chose us because our network footprint is vast, we offer commercial agility, and our propositions are highly competitive, helping them to deliver market-leading pricing.

All of this means that Giacom’s orders are receiving the priority they deserve within their reseller network. The resellers can quickly and clearly see what products they can bring to the market, and what value they provide. And Giacom can grow and expand their product portfolio with confidence.

Giacom have installed over 2,000 circuits so far with us. This makes us one of Giacom’s biggest partners based on orders received. In a world where data consumption shows no signs of slowing down, it’s clear that our service is helping Giacom to meet ever-increasing capacity and demand.

Consequently, we are one of Giacom’s strategic suppliers of connectivity. We offer the flexibility needed to meet end customer requirements for more bandwidth. And we are passionate about driving ambitious growth together.

By working with Giacom both proactively and reactively across all areas of their business, we’ve been able to help them deliver the very best service levels and resolve issues rapidly. Our decision not to increase prices has contributed to maintaining predictable profitability. And the strength of our partnership has paved the way for countless opportunities.