UltimateFlex
Wholesale connectivity
built around you
UltimateFlex
Wholesale connectivity built around you
What is UltimateFlex?
UltimateFlex is all about responding to what you, our partners, have told us. A new way to buy connectivity services from Virgin Media Business Wholesale.
It’s a set of contracting terms available on our wholesale Ethernet, Internet Access and High Capacity Services that offers a range of benefits you simply won’t get from traditional contracts.
It’s designed to empower you, giving you more flexibility and commercial confidence so, you can adapt and thrive. Whatever the future brings.
One complete package
Contract Flexibility
Contract Flexibility
Upgrade, downgrade, move, or cancel your service without any charges.
After the first 90 days of service, you’ll be able to amend or even cancel your service at any time, with just 30 days’ notice, and no additional fees to pay1.
Benchmarked Rates
Benchmarked Rates
Your ongoing rental will be regularly adjusted so it’s always kept in line with our new business prices.
We’ll benchmark your price throughout the entire life of your circuit, until the service is stopped. There’s nothing you’ll need to do, price changes will simply be reflected in the next bill.
Price Confidence
Price Confidence
We’ve removed installation fees2 and Excess Construction Charges apart from in exceptional circumstances3.
You’ll see one simple price for our qualifying on-net services. No term-dependent pricing and no unplanned costs – giving you peace of mind.
One complete package
Contract Flexibility
Upgrade, downgrade, move, or cancel your service without any charges.
After the first 90 days of service, you’ll be able to amend or even cancel your service at any time, with just 30 days’ notice, and no additional fees to pay1.
Benchmarked Rates
Your ongoing rental will be regularly adjusted so it’s always kept in line with our new business prices.
We’ll benchmark your price throughout the entire life of your circuit, until the service is stopped. There’s nothing you’ll need to do, price changes will simply be reflected in the next bill. We have only ever decreased our standard prices, and have no intention of changing that.
Price Confidence
We’ve removed installation fees2 and Excess Construction Charges apart from in exceptional circumstances3.
You’ll see one simple price for our qualifying on-net services. No term-dependent pricing and no unplanned costs – giving you peace of mind.
Already
a partner?
UltimateFlex is available to all registered Wholesale partners. Simply select the UltimateFlex option when ordering through our online account management portal, Engage, or on a manual order form.
Not yet
a partner?
Register your interest to join our partner programme using the link below, and you too can benefit from UltimateFlex.
A new era demands flexibility
We introduced UltimateFlex because we wanted to put you, our partners, first. And give you the freedom to act quickly and make bold decisions.
It’s part of our long-term commitment to help you plan, adapt, and respond to the accelerating pace of digital transformation since Covid-19.
UltimateFlex gives you the ability to buy connectivity on your terms. You can build offers, solutions, propositions, and contracts that work for you – however you use our services.
By giving you the ability to act with complete confidence we believe we can build a better future for UK businesses and the people they serve.
How can UltimateFlex change your business?
Innovate and take risks with confidence
- You’re protected if your customer cancels. Irrespective of your own cease policy with the customer, we won’t charge you for terminating the service with us.
- Feel more confident when contracting with customers who may need to change their connectivity requirements at short notice.
- Help your customers explore exciting opportunities and make bold decisions without having to worry about cancelled circuits.
Gain a commercial edge
- Make connectivity a new margin opportunity. There’s no obligation to pass price changes onto your customers, so your margins are likely to increase over time.
- You can be more aggressive with your acquisition pricing, knowing that the price you’ll pay is likely to come down over time.
- Make commercial decisions with the confidence that you won’t pay additional charges associated with unplanned installation or construction costs.
Gain a commercial edge
- Make connectivity a new margin opportunity. There’s no obligation to pass price changes onto your customers, so your margins are likely to increase over time.
- You can be more aggressive with your acquisition pricing, knowing that the price you’ll pay is likely to come down over time.
- Make commercial decisions with the confidence that you won’t pay additional charges associated with unplanned installation or construction costs.
Design bespoke contracts
- Tailor you're offering to suit your customers’ demands. Choose how to use contract terms, installation fees, in-service changes, or churn allowances to generate value for your business.
- Offer a bespoke contract length, or even offer rolling contracts, with the flexibility to cancel anytime.
- If you want to offer shorter terms, you choose whether to charge an installation fee or not. Decide how you want to handle cancellations.
Further information to download
- For a short summary of UltimateFlex, download our quick reference guide here
- Or for further details, download our digital brochure today.
T&C’s
- UltimateFlex excludes Dark Fibre and all services at bandwidths above 10Gbps.
- In some instances where capital costs are abnormally high, we may introduce an installation in line with the process that currently exists.
- We reserve the right to cancel any qualifying order where excess construction costs have been identified and deemed uneconomical to incur.
General: Virgin Media network areas only. Subject to survey and serviceability. Offer only available on new orders for Ethernet Extension, National Ethernet, High Capacity and Internet Access services with bandwidths of up to 10Gb, delivered entirely through Virgin Media’s network and placed after 12.01am on 7 June 2021. Code “UltimateFlex” or relevant tick box must be used at checkout. Minimum term and cancellation: 12-month minimum term. If a customer cancels within the first 90 days they will pay a cancellation charge equal to 90 days of service, less any pre-paid amounts. After day 90 a customer can cancel with 30 days’ notice. Up-front costs: Virgin Media Wholesale Limited reserve the right to cancel any qualifying order where excess construction costs have been identified and deemed uneconomical to incur. In this instance a customer shall not pay a cancellation charge. Adjustable rates: Virgin Media Wholesale Limited will conduct a rental review at least once in each 12 month period. This will compare the rate of a customer’s qualifying order against the rate for a new qualifying order. If there is a difference, the customer’s rate will be adjusted accordingly. This could result in an increase or decrease of the customer’s rate. Any changes will apply prospectively. Rentals will align with acquisition pricing and change every time acquisition prices are adjusted. For full terms and conditions, see here. Stats included in advertising: “42% of It managers consider multi-year contracts risky in the current climate, 57% are not completely satisfied with their level of business agility and 77% of senior IT managers felt their existing networking infrastructure hindered the speed and agility at which they were able to respond to the pandemic.” have been taken from a VMO2 Business Wholesale survey of 250 senior IT managers. Full details available on demand.