Cloud Voice

Cloud Voice Inclusive Minutes Tariff Acceptable Use Policy

1.1. This acceptable use policy (“AUP”) outlines the principles that govern use of the Cloud Voice Inclusive Minutes Tariff provided by Virgin Media Limited in connection with your Virgin Media Cloud Voice services. This acceptable use policy covers your usage obligations for your Virgin Media Cloud Voice Inclusive Minutes Tariff. It forms part of your contract with us, along with our standard terms and conditions and Cloud Voice product specific terms. This policy sets out your usage obligations giving you information required to ensure your usage is compliant.

1.2. You must read this AUP very carefully. It is important. It forms part of your agreement with us.

1.3. “User(s)” or “you” means customers or anyone else who uses or accesses Virgin Media Cloud Voice services.

1.4. We may amend, modify, or substitute this AUP at any time. Your continued use of any Virgin Media services after any such amendment, modification or substitution constitutes your acceptance of any new AUP. We recommend that you visit our website regularly to check for any updates or amendments to this AUP.

Use of Cloud Voice Inclusive Minutes Tariff

You have an obligation to use the Cloud Voice inclusive minutes tariff for legitimate business purposes only. Failure to adhere to the policy may result in a loss of or restriction to your service. Below is a non-exhaustive list of your obligations and the types of activity which you should avoid.

2.1. Any usage intended to manipulate the standard call routing process is forbidden.

2.2. You must not resell our services for the purpose of earning financial revenue or other reward. Including the use for calling “cash back” or “cash for calling” numbers (i.e. where you are paid, in monetary or other terms (e.g. by receiving gift vouchers, credits for goods or services, or anything similar) by the provider for calling that number is not an acceptable use of our services.

2.3. You must not use our services, or permit others to use them, in any way that is unlawful or illegal or in any way to the detriment of other users. Further, you must not use our services for fraudulent or criminal purposes (including making calls, sending messages, or posting or downloading content which is offensive, defamatory, indecent or a nuisance).

2.4. We reserve the right to investigate, suspend or terminate your services where it becomes apparent that they are predominantly used for; a. Calling international calling card numbers; b. Used predominantly for calling conference call facilities

2.5. Any other usage that result in a usage pattern or patterns that are disproportionate to the overall type, amount, duration and/or extent which would be expected from good faith usage of our Network or Services (also referred to as “artificially inflated traffic”) is prohibited and we reserve the right to suspend your services if this type of usage is discovered.

3. Virgin Media enforcement actions – our rights to investigate, suspend, restrict, or terminate your services

3.1. We reserve the right to investigate any suspected violation(s) of this AUP.

3.2. We will take action if you abuse our services. The actions we may take, in our sole discretion, at any time include but are not restricted to:

3.3. If a suspension is imposed, then this may be lifted at our discretion upon resolution of the AUP breach and confirmation from you that this usage behaviour will not continue, If further breaches take place we will progress termination of services.

3.4. Prior to termination of services as a general rule, we will attempt to work with Users (but are not obliged to do so) to avoid future violations of the AUP.

Cooling Off Period

You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.