Salut Wines
Case study
Salut Wines
Case study
From virtual tastings to
outstanding customer service
Does anyone really know what they want to do when they grow up? Sara Saunby didn’t, but a love for travel, great food and even better wine led her first to work for British Airways, and then to open Salut Wines, an independent wine bar and retailer in Manchester.
From the outset, Salut Wines was designed to be open and inclusive. Sara’s experience of excellent customer service at British Airways was a driving force behind this vision, aiming to create a space where friends & family could relax, chill out and enjoy great wine.
Salut Wines was Sara’s first business - and a real step into the unknown when she first opened her doors in 2014. Since that point however, a commitment to superb customer service and sourcing top quality wine has meant they went from strength to strength, creating a truly unique and inclusive experience in the heart of Manchester.
The road to success is rarely smooth, but despite some unforeseen setbacks, Salut Wines thrived, both in store and virtually. Customers continued to order wine online and more importantly, continued to search for a way to replicate at home the inclusive, social experience that made Salut so popular. After multiple requests from customers, Sara agreed to trial some virtual wine tasting evenings. This was a big change from the traditional, in-store tasting format, but thanks to fast, reliable broadband from Virgin Media, the team at Salut felt confident enough to take the plunge and explore a new way of growing the business.
Unsurprisingly, they were a massive hit. Being able to bring people together, albeit virtually, brought Salut Wine’s exceptional customer service to the forefront of their online business model. Virtual tastings weren’t the only positive change brought about by reliable connectivity however. Customers could now use lightning fast WiFi to enhance their experience in the bar; something that the inconsistent connection from Sara’s old provider had made impossible before.
"Virgin Media is reliable and reliability is key to consistency, and that's the key to customer service"
Sara Saunby, Salut Wines
What’s next for Salut Wines? Having managed a successful reopening of the premises in Manchester, Sara and her team intend to keep running virtual tastings, bringing customers together from across the UK. For Salut, great connectivity has opened a whole new world of opportunity, allowing them to demonstrate exactly why their customer centric, inclusive approach is the way forward.
Watch the full interview with
Salut Wines:
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The legal stuff
General
All prices exclude VAT. Subject to 24 months minimum term contract.
12 months contract term available for an additional fee.
Broadband speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.
Our broadband ultrafast speeds are 100Mbps and above. Environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.
SLA - Site visits on working days during working hours. Working days comprised of Monday to Saturday excluding Bank and Public Holidays; and working hours Monday to Friday 8am to 6pm/Saturday 8am to 4pm
Calls to UK Landlines, including selected international destinations, are free for the first 60 minutes and 30 minutes for UK Mobiles. Simply hang up and redial before this time to avoid charges, failing which you’ll be charged at the normal pence per minute rate.
Fixed Pricing
The monthly prices of the Voom broadband products are fixed for the duration of your contract term for the package you have opted for. Once your contract term has expired, the prices for the Voom products may no longer be applicable to you and the price you pay may change. Full information on fixed prices here.
Flexibility
Flexibility to change your package, from the one selected at the time of entering the contract, during the minimum term. You may move up all packages and down one package below your contracted package, once in 30 days. Only available on Voom broadband packages. The ability to flex only applies to customers who take out contracts from 5th May 2023. Please click here for full Flex rules.
Ofcom Voluntary Business Broadband Speeds Code of Practise
Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.
Minimum Download Speed
The minimum guaranteed download speed shall be 50% of the advertised Mbps. Full information and terms please read our Speed Performance guide here.
Multiple static IP addresses
Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.
Installation
Minimum cost of install is £50 per site. Excess construction charges may apply.
Keeping you connected
Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.
Instant Connect with 4G Start-up
4G Start-up Service refers to the interim internet connectivity provided to you via the 4G mobile network before your business broadband service is installed as explained in clause 21 of these special terms. acceptable use policy is the document which sets out the rules for using the service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Constant Connect with 4G Back up
4G Back-up Service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.
4G mobile network means the 4G mobile network used to supply the 4G Start-up Service and 4G Back-up Service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Please click here to check 4G coverage in your area.
F-Secure Internet Security
The F-Secure security service is provided to at no additional cost as part of the business broadband bundle contract. Should your business broadband bundle service be terminated by either you or us, or you switch to a broadband only or voice only product, you shall no longer qualify for the F-Secure service. The use of F-Secure service is subject to the license terms of F-Secure found here. For full information on F-Secure terms click here.
Our fastest ever speed for business
Based on Voom Gig1 download speed of up to 1000Mbps available from 9th June 2022, vs previous max download speed of 500Mbps available until 8th June 2022.
99.9% reliable
99.9% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2021–December 2021). For more details, see:
https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf
Our speeds of up to 1Gb are available at 15 million premises across the UK
Virgin Fibre areas only. Up to 1Gbps advertised download speeds. Check Virgin Media broadband speeds availability at https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/#speedcheck
Bundle with Phone Line [1]
Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances.
Volt package
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts, terms and conditions and bills – one for Virgin Media, and another for O2. Click here for the full Volt terms and conditions.
O2 Priority
Priority is a service from O2 that anyone with an O2 small business mobile contract can use.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms