The Camden
Watch Company
Case study
The Camden Watch Company
Case study
The Camden
Watch Company
London
High Street &
Online Retail
Connectivity reliable enough
to set your watch by
An independent British watchmaker. Striking designs that reflect the vibrant, eclectic history of the business’ home in the heart of Camden. For co-founders Anneke and Jerome, The Camden Watch Company was the realisation of a dream - to create high fashion watches ingrained with the rich history and unique culture of Camden.
The Camden Watch Company began as a showcase, an opportunity for Anneke and Jerome to flex their creative muscles and pursue designs that they were passionate about. From a single pop up on Camden high street and a simple website, the business evolved into fully fledged stores and additional pop ups across the UK, developing a small but passionate team of people along the way.
"The Virgin Media package that we have is incredibly reliable and I think that's what's really key for us, we need an internet connection that works"
Anneke, The Camden Watch Company
Key to the success of business has been building lasting relationships with customers who love the detailed designs, based so closely on Camden’s heritage. For Jerome and Anneke, having repeat customers who feel such an affinity with the brand has almost made the process feel more like creating a family, rather than simply growing a business.
All of their passion and hard work was put to the test when 2020 happened however. The Camden Watch Company went from being a business with three retail stores and a website, to just a website. Rather than limit operations further however, they took the bold decision to double down on digital, revamping their online presence and investing even in more marketing activity. This shift meant that business broadband became an integral tool in their arsenal, allowing them to continue to deliver a flexible, responsive service, even whilst their physical stores were closed.
Even once stores reopened, digital continued to play an important role in The Camden Watch Company’s business model. From underpinning in-store sales to managing customer orders and requests, fast, reliable broadband continues to play a key part in delivering the kind of customer experience the business has become well known for.
For Anneke and Jerome, running a small business allows them to live and work on their own terms. Whether that means having the freedom to design the products that they’re passionate about, or learning new skills every day, The Camden Watch Company continues to bring their unique, creative approach to each new opportunity they’re presented with.
Watch the full interview with
The Camden Watch Company:
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General
All prices exclude VAT. Subject to 24 months minimum term contract.
12 months contract term available for an additional fee.
Broadband speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.
Our broadband ultrafast speeds are 100Mbps and above. Environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.
SLA - Site visits on working days during working hours. Working days comprised of Monday to Saturday excluding Bank and Public Holidays; and working hours Monday to Friday 8am to 6pm/Saturday 8am to 4pm
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The monthly prices of the Voom broadband products are fixed for the duration of your contract term for the package you have opted for. Once your contract term has expired, the prices for the Voom products may no longer be applicable to you and the price you pay may change. Full information on fixed prices here.
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Flexibility to change your package, from the one selected at the time of entering the contract, during the minimum term. You may move up all packages and down one package below your contracted package, once in 30 days. Only available on Voom broadband packages. The ability to flex only applies to customers who take out contracts from 5th May 2023. Please click here for full Flex rules.
Ofcom Voluntary Business Broadband Speeds Code of Practise
Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.
Minimum Download Speed
The minimum guaranteed download speed shall be 50% of the advertised Mbps. Full information and terms please read our Speed Performance guide here.
Multiple static IP addresses
Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.
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Minimum cost of install is £50 per site. Excess construction charges may apply.
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Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.
Instant Connect with 4G Start-up
4G Start-up Service refers to the interim internet connectivity provided to you via the 4G mobile network before your business broadband service is installed as explained in clause 21 of these special terms. acceptable use policy is the document which sets out the rules for using the service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Constant Connect with 4G Back up
4G Back-up Service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.
4G mobile network means the 4G mobile network used to supply the 4G Start-up Service and 4G Back-up Service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Please click here to check 4G coverage in your area.
F-Secure Internet Security
The F-Secure security service is provided to at no additional cost as part of the business broadband bundle contract. Should your business broadband bundle service be terminated by either you or us, or you switch to a broadband only or voice only product, you shall no longer qualify for the F-Secure service. The use of F-Secure service is subject to the license terms of F-Secure found here. For full information on F-Secure terms click here.
Our fastest ever speed for business
Based on Voom Gig1 download speed of up to 1000Mbps available from 9th June 2022, vs previous max download speed of 500Mbps available until 8th June 2022.
99.9% reliable
99.9% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2021–December 2021). For more details, see:
https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf
Our speeds of up to 1Gb are available at 15 million premises across the UK
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Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances.
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