Shadowserve
Case study
Shadowserve
Case study
Shadowserve
London
IT
Services
Transforming IT support, supported by great broadband.
In a world where information is everything, having high quality and efficient IT support is of paramount importance. Seeking to redefine the industry, Adam Summers and Duncan Wilkinson joined forces to provide businesses with an IT service that’s both approachable and accommodating. Establishing Shadowserve as a fully-fledged managed services provider in 2012, Adam and Duncan have spent the last eleven years delivering comprehensive, around the clock IT services and support. From monitoring devices to solving complex technical issues, businesses can confidently outsource their entire IT estates to Shadowserve.
For Adam and Duncan, an average week can take them anywhere; from working behind the scenes in their new London office, to assisting clients on-location in Monaco. Passionate about alleviating the stresses of IT, Shadowserve takes pride in being readily available 24/7, 365 days a year. As long as they’re online, anything is possible.
With a majority of their customers located overseas, and one member of the team situated in New York, online communication and collaboration tools are essential for maintaining contact with clients and each other. When supported by a great broadband connection, Shadowserve’s remote support and troubleshooting is as good as being in the same room.
In addition to providing direct assistance, ensuring the security of their clients' businesses is at the forefront of Shadowserve’s mission. As you’d expect, monitoring remote devices and cloud platforms demands consistently high quality connectivity to prevent malicious cyber threats.
Regarded as the foundation of Shadowserve, the value and performance achieved with Virgin Media business broadband is seen by Adam and Duncan as second to none. Enabling the business’ super fast interactions and around the clock availability, the team are yet to receive any complaints from clients about unstable connections or delayed support. When broadband is the life-blood of the business, being offline can be a stressful concept for Adam and Duncan. But with Virgin Media’s service, they’ve good reason to be confident in their connection:
"It’s like the Rolls-Royce of business broadband. Compared to other suppliers, I don’t think Virgin Media can be touched."
Adam Summers, Director
With the intention of bringing their team of technicians together, Shadowserve recently made the shift from working from home to a new office space, bringing their Virgin Media business broadband with them. Despite this change, Adam and Duncan still recognise the convenience of remote working and are aiming to maintain the business’ flexible policy for the benefit of their team and clients.
Looking at the evolving landscape of traditional working environments from an IT perspective, Adam and Duncan were quick to emphasise the importance of good security, whether it’s at home or in the office. Not only does this evolution open up new opportunities for virtual security solutions, it also serves to highlight how critical good broadband is to this type of security. A hybrid working world certainly brings new challenges, but with fast developing IT technologies and growing security capabilities, overall they see things as changing for the better.
Having firmly established themselves in the world of IT security, Adam and Duncan are now looking towards the growth of Shadowserve as a fully fledged managed security service provider. Supported by Virgin Media’s ultra fast and reliable business broadband, they are optimistic about the business’ growth and their ability to continue to provide clients with truly flexible, responsive IT support.
We hope you enjoyed reading about some of the incredible small businesses that we work with. Find out more about Shadowserve, or explore our business broadband solutions to see how we could help you transform your small business.
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The legal stuff
General
All prices exclude VAT. Subject to 24 months minimum term contract.
12 months contract term available for an additional fee.
Broadband speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.
Our broadband ultrafast speeds are 100Mbps and above. Environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.
SLA - Site visits on working days during working hours. Working days comprised of Monday to Saturday excluding Bank and Public Holidays; and working hours Monday to Friday 8am to 6pm/Saturday 8am to 4pm
Calls to UK Landlines, including selected international destinations, are free for the first 60 minutes and 30 minutes for UK Mobiles. Simply hang up and redial before this time to avoid charges, failing which you’ll be charged at the normal pence per minute rate.
Fixed Pricing
The monthly prices of the Voom broadband products are fixed for the duration of your contract term for the package you have opted for. Once your contract term has expired, the prices for the Voom products may no longer be applicable to you and the price you pay may change. Full information on fixed prices here.
Flexibility
Flexibility to change your package, from the one selected at the time of entering the contract, during the minimum term. You may move up all packages and down one package below your contracted package, once in 30 days. Only available on Voom broadband packages. The ability to flex only applies to customers who take out contracts from 5th May 2023. Please click here for full Flex rules.
Ofcom Voluntary Business Broadband Speeds Code of Practise
Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.
Minimum Download Speed
The minimum guaranteed download speed shall be 50% of the advertised Mbps. Full information and terms please read our Speed Performance guide here.
Multiple static IP addresses
Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.
Installation
Minimum cost of install is £50 per site. Excess construction charges may apply.
Keeping you connected
Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.
Instant Connect with 4G Start-up
4G Start-up Service refers to the interim internet connectivity provided to you via the 4G mobile network before your business broadband service is installed as explained in clause 21 of these special terms. acceptable use policy is the document which sets out the rules for using the service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Constant Connect with 4G Back up
4G Back-up Service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.
4G mobile network means the 4G mobile network used to supply the 4G Start-up Service and 4G Back-up Service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Please click here to check 4G coverage in your area.
F-Secure Internet Security
The F-Secure security service is provided to at no additional cost as part of the business broadband bundle contract. Should your business broadband bundle service be terminated by either you or us, or you switch to a broadband only or voice only product, you shall no longer qualify for the F-Secure service. The use of F-Secure service is subject to the license terms of F-Secure found here. For full information on F-Secure terms click here.
Our fastest ever speed for business
Based on Voom Gig1 download speed of up to 1000Mbps available from 9th June 2022, vs previous max download speed of 500Mbps available until 8th June 2022.
99.9% reliable
99.9% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2021–December 2021). For more details, see:
https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf
Our speeds of up to 1Gb are available at 15 million premises across the UK
Virgin Fibre areas only. Up to 1Gbps advertised download speeds. Check Virgin Media broadband speeds availability at https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/#speedcheck
Bundle with Phone Line [1]
Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances.
Volt package
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts, terms and conditions and bills – one for Virgin Media, and another for O2. Click here for the full Volt terms and conditions.
O2 Priority
Priority is a service from O2 that anyone with an O2 small business mobile contract can use.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms